Rate the suppliers
you use.
The Hospitality Sector Council's independent supplier survey. Eight questions about each product you use, from the operators who use it. Pick your products, answer, then confirm your work email.
Suppliers do not pay for scores, rankings or visibility.
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- Operators
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- Reviews
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- Avg. trust
Four steps to get going
Choose your providers
Browse the A to Z. Click the names, or type in the search box, to pick the providers you want to review. They are added to the tech stack in your logged-in section.
Run your reviews
Each product is reviewed individually: eight scored questions and a note at the end.
Register
Create your account with your company email. Until you have confirmed your email, none of your surveys counts as verified.
Invite your colleagues
Invite as many as you like, as long as they use your company's email domain.
The HSC Supplier Survey does not work with Hotmail, Gmail or other personal email addresses. It must be a company email address.
Eight questions,
one balanced score.
Every product is rated 0–10 across the same eight questions, so no single opinion can swing a score. Reviewers can attach a private note to the supplier at the base of the questionnaire - feedback that helps them improve, your name and company will be provided alongside it.
| # | Question | What it measures |
|---|---|---|
| 01 | Overall capability | Does the product do what it claims, well, across day-to-day operator workflows? |
| 02 | Ease of use | How quickly can frontline and back-office teams become productive without heavy training? |
| 03 | Technical support from the supplier | Responsiveness, expertise and resolution quality when something goes wrong. |
| 04 | Connectivity with other tech stack products | Quality and breadth of integrations with the rest of the operator's stack. |
| 05 | Value for money | Outcomes delivered relative to total cost of ownership, not just headline price. |
| 06 | Ability to keep up with the latest technology | Pace and quality of product evolution as hospitality tech moves forward. |
| 07 | Ability to grow with your growth | How well the product scales as sites, transactions and complexity increase. |
| 08 | Availability of your data through an API, MCP or server | How well the supplier makes your data available so you can report across all of your data sources. |
Each answer is scored 0–10. The product score is the weighted average across all eight questions and every verified review - balanced by design, not by edit.
For operators
Pick the products you use, answer eight questions on each, then confirm your work email so your answers count.
Take the surveyHow it works
See how the Supplier Survey works, end to end - from finding a supplier to how reviews are checked.
How it works